Frequent Questions & Issues
I forgot my ID or PIN
From the device or mobile app, enter your phone number and/or email (on record with your building management) and we'll send you your ID and PIN. If you do not have your mobile or email registered with building management you will have to
contact them.
I'd like to give someone in my apartment an ID & PIN
Please contact your building management. We cannot give anyone an ID or PIN.
I don't want to use face recognition
You can use your ID number instead of face recognition.
Our cameras are there to help keep you and your building safe. You should understand even if you opt-out of using face recognition instead of an ID number, your building may still have the legal right to film, record, and recognize those
who come into the building.
It's not recognizing my face!
The system can take a week or so to learn your face in different lighting & weather. Things like thick glasses, sunglasses, or bandages might prevent it from recognizing you (but most of the time it'll still work).
How much will this system cost me?
It's free! We do not charge tenants for use of the intercom & unlock features.
Of course, if you order services or amenities (laundry, cleaning, packages, etc.) you may be charged for those optional services by the providers.
